FAQ

Frequently Asked Questions (FAQ)

Welcome to the Kayalights Frequently Asked Questions page. We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer: Here are our estimated delivery timelines:

• Handling Time: 1–2 business days
• Transit Time: 6–10 business days
• Estimated Delivery Time: 7–12 business days

For more details, please review our Shipping Policy.

Question 2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United States. For more information, please visit our Shipping Policy.

Question 3: Where is Kayalights located?

Answer: Kayalights is a United States-based online business offering a curated selection of home and outdoor lighting with shipping available within the United States.

Question 4: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost to you. Please contact us within 7 days of receiving your order at info@kayalights.com with photos.

For full details, see our Refund Policy.

Question 5: Can I cancel my order after it’s placed?

Answer: Yes. We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible at info@kayalights.com.

Question 6: What is your return policy?

Answer: We offer a simple, hassle-free return process within 30 days of delivery. Items must be unused and in original condition. Full details can be found here: Refund Policy.

Question 7: When will I receive my refund after returning a product?

Answer: Once your return is received and inspected, your refund will be processed. Refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.

For more information, see our Refund Policy.

Question 8: What payment methods do you accept?

Answer: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay (where available at checkout). All transactions are processed in United States Dollars (USD).

Question 9: How can I contact customer support?

Answer: You can reach our support team through our Contact Us page or by emailing us directly at info@kayalights.com.

Question 10: Do you ship internationally?

Answer: No. At this time, we ship exclusively within the United States.

Question 11: Do you have a physical store location?

Answer: No. We are an online-only store, which allows us to offer competitive pricing and a wider product selection.

Question 12: Can I place a bulk order for my business or organization?

Answer: Yes, bulk orders are available. Please contact our customer support team at info@kayalights.com for pricing and details.

Question 13: What is the process for exchanging a product?

Answer: Exchange instructions are outlined in our Refund Policy. In short, contact us at info@kayalights.com within 30 days of receiving your order and we’ll guide you through the process.

Question 14: How can I track my order?

Answer: Once your order has shipped, you can track it using our Track Your Order page.

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Contact Information

Store Address: 1805 Moss View Ln, Knoxville Tennessee 37932, United States

Store Email: info@kayalights.com

Store Phone: +1 (865) 252-5016

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.